Chip Conley is the CEO of hotel chain Joie de Vivre as well as an author and speaker. This video is a little longer (20 min) but if you stick with it he's got a good message about helping inspire all of your employees to achieve a point in their development where they are helping transform the organization. He shares some interesting statistics on the service industry in the world, too. I found those parts of his speech fascinating.
Chip Conley Speech: Measure What Makes Things Worthwhile
Key takeaways for me:
- Organizations that can find ways to measure the "intangible" measure of success are more likely to achieve their long term goals
- It is important as leaders for us to inspire our teams so that every individual finds a point in the organization where they feel they are "transformational"
- There is a need for change in how we measure personal and business success in the 21st century, and organizations that find different ways to inspire and measure that success will be better positioned in the future, service-orientated economy
There are some interesting views expressed in the post's comments on his political views which to some viewers may take away from the overall impact of his message. That aside, taking his key points for what they are I found it definitely to be a good message reinforcing the importance of every member of the team understanding the significance of what they do. Those are the organizations that have the cultures that help breed success.
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